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Taylors Clematis :: Terms and Conditions

Terms and Conditions

Terms & Conditions

The following Terms & Conditions apply to any and every part of the Taylors Clematis website, and by visiting this site you are agreeing to adhere to the following:

1. Price & Payment Terms

1.1 All our prices include our form of VAT. With the HMRC we operate the flat farming scheme rate, 4% of the total can be claimed back if you are vat registered using our DTR number which is:- DTR9570171180000

1.2 We reserve the right to adjust the price before delivery to reflect any unforeseen cost increases.

1.3 Payment of goods constitutes acceptance of our terms and conditions as outlined in this document.

1.4 Goods remain the property of Taylors Clematis until payment is received in full.

2. Delivery

2.0 We operate a 1-2 day service for delivery, however due to unforeseen circumstances on the couriers part, some deliveries may get delayed. This is out of our control and we cannot guarantee the '1-2 day' service.

2.1 If you refuse delivery of the goods and there is nothing wrong with the box(s) we may charge you for the cost of the re-delivery back to us. If we have been given a wrong delivery address, wrong postcode, house number or name and the house owner or tennant refuses delivery (or the couriers cannot locate it), this will incure extra re-delivery charges to the correct address.
2.2 If we have been given wrong delivery information, and for any reason the order is subsequently cancelled due to delivery failure, we will only refund the cost of the Clematis.
2.3 For deliveries that do not arrive on your 2nd date, please let us know as soon as possible the following day, so we can chase it up straight away. We need to made aware of non-deliveries as soon as possible please.
If we are not contacted within 7 days of non-delivery, taylors clematis can not be responsible for the condition of the plants on arrival.
If we are not contacted within 14 days of non-delivery, taylors clematis can not be responsible for the loss of plants in transit.

2.4 You have the right to refuse any damaged box. If you accept a delivery with a damaged box we cannot be held responsible for any damage to what is inside once the goods have been signed for.

2.5 Acceptance of delivery constitutes acceptance of our terms and conditions as outlined.
2.6 For all orders without a special 'leave safe' instruction a signature will be required by the carrier. If no one is available a card will be left and you will have to rearrange delivery with the depot within 5 days. If the parcel is returned to us you will have to pay for the parcel to be redelivered.
2.7 Deliveries can be left in a safe location at your request, but no responsibility is taken for them by Taylors Clematis or the carrier from this point on.
2.8 Once delivered our clematis will need planting out as soon as possible, if you cant plant out straight away then simply remove all packaging and keep well watered (every other day ideally)
The sooner you plant them out the better they will perform.

2.9 We do our level best to get UK deliveries to customers on their chosen dates however Taylors Clematis are not responsible for the mis-routing of boxes by the courier, which can result in the delivery being made 1-2 working days late (please note saturday and sunday are not classed as working days).

3.0 deliveries to all postcodes that are in the outer uk zones (highlands and islands also) will also take 3-5 days for delivery, due to the distance travelled.

3. Refunds
3.1 If you are worried about a Clematis or feel you may wish to return any Clematis purchased from us (or if for any reason you feel you have not got the plants you've ordered) you must give us notice within 7 days of receipt.

3.2 All returns must be returned at your cost within 14 days of receipt. Simply knock the compost off the roots and cut back to 6 inches, then pop into an envelope. (this way they will travel on a normal stamp as a large letter)

3.3 Payment for the returned goods will be refunded within 2 days of the goods being received by us.

3.4 Special requests made by yourself are exempt and will not be refunded.
3.5 Every effort is made to see that our stock is correctly named and of the highest quality, however neglect poor planting conditions, adverse weather conditions and damage by animals/pests could lead to plants failing.  Our plants have all been growing here for 2 years prior to us selling them with no problems at all, and are all perfect when they leave. So the responsibility passes over the customer to keep up 'the good work' at the point of sale.
It is therefore impossible for us to consider complaints more than fourteen days after purchase. If there is anything wrong with any plant on arrival we need to be contacted straight away so we can deal with it asap.
Plants will then be replaced at our discretion on the understanding that the whole plant is returned with the label, inside 21 days.
All our Plants are grown in 2 litre pots on 3 feet canes, and they are all 2 years old. This makes them 'garden ready' 52 weeks a year.
The descriptions and photographs on this website are intended as a guide only, planting varieties in different aspects and climates can have an effect on colour, height and flowering. Feeding also plays a big part in this too.
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