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Terms & Conditions
The following Terms & Conditions apply to any and every part of the Taylors Clematis website, and by visiting this site you are agreeing to adhere to the following:
1. Price & Payment Terms
1.1 The prices displayed include VAT at the current rate.
1.2 We reserve the right to adjust the price before delivery to reflect any unforeseen cost increases.
1.3 Payment of goods constitutes acceptance of our terms and conditions as outlined in this document.
1.4 Goods remain the property of Taylors Clematis until payment is received in full.
2. Delivery
2.1 We may deliver your order as part deliveries.
2.2 If you refuse delivery of the goods we may charge you for the cost of the delivery.
2.3 If you accept a delivery with a damaged box we cannot be held responsible for any damage to what is inside once the goods have been signed for.
2.4 Acceptance of delivery constitutes acceptance of our terms and conditions as outlined.
2.5 For all orders a signature will be required by the carrier. If no one is available a card will be left and you will have to rearrange delivery with the depot within 5 days. If the parcel is returned to us you will have to pay for the parcel to be redelivered.
2.6 Deliveries can be left in a safe location at your request, but no responsibility is taken for them by Taylors Clematis or the carrier from this point on.
2.7 We accept no responsibility for the 3rd party courier companies in other countries taking longer to deliver plants (e.g GLS)
The delivery times for overseas orders is a rough guide and should only be viewed as that. A special delivery comment e.g can leave next door or in a safe place is mandatory with overseas orders 2.8 We do our level best to get UK deliveries to customers on their 1st day of choice however Taylors Clematis are not responsible for the mis-routing of boxes by the courier, which can result in the delivery being made 1-2 working days late (please note saturday and sunday are not classed as working days).
2.9 deliveries to all postcodes that are in the outer uk zones (highlands and islands also) may take an extra day for delivery, due to the distance travelled.
3. Refunds
3.1 If you wish to return any items purchased from us you must give us written notice within 7 days of receipt.
3.2 All returns must be returned at your cost in their original packaging and condition within 7 days of receipt.
3.3 Payment for the returned goods will be refunded within 30 days of the goods being received by us, less the postage charges.
3.1 Special orders made to your specifications are exempt and will not be refunded.
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